Return & Exchange Policy

We want you to be happy with your purchase. If you are not completely satisfied, we're here to help.


Returns

  • * Returns can be requested within 48 hours of receiving your order.
  • * The saree must be unused, unwashed, unworn, and in its original condition, with all tags, packaging, and accessories intact.
  • * Products that have been altered, damaged, or used are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • * Customized or made-to-order sarees.
  • * Sarees with blouse stitching or other alterations.
  • * Gift cards and promotional items.
  • * Clearance or final sale products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or a video of the product and packaging. We will arrange a replacement or refund after verification.

Exchange Policy

  • * Exchanges are available for eligible products, subject to stock availability.
  • * If the requested item is unavailable, you may choose another product or receive store credit.

Refunds

  • * Once your returned item is received and inspected, we will notify you of the status of your refund.
  • * Approved refunds will be processed to your original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.

Return Shipping

  • * If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
  • * For all other eligible returns, return shipping charges may be deducted from the refund or paid by the customer, depending on the return reason.

How to Request a Return

To initiate a return:

  • 1. Contact our customer support with your order number.
  • 2. Share the reason for the return along with photos, if applicable.
  • 3. Follow the return instructions provided by our support team.
  • 4. Pack the product securely and hand it over to the assigned courier.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact our customer support team through our website, by email at support@artfauj.com or by phone at 9974250093.